FAQ

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  • What does DEXA (also known as DEXA) stand for?

    Dual Energy X-ray Absorptiometry

  • Why do I need a body composition (DEXA) scan?

    A body composition (DEXA) scan provides a detailed analysis of your body's composition, including muscle, fat, and bone. It offers valuable insights into overall health, fitness, and metabolic activity. Whether you're seeking to understand your baseline, track changes over time, or optimize wellness strategies, a DEXA scan serves as a comprehensive tool for personalized health assessments.

  • What type of scanner do you use?

    All locations use Hologic Horizon W running APEX 3.6.

  • I was at a different location previously, does it affect my scan?

    It is generally recommended that a patient stick with the same machine as they previously had their scan on. Though our machines are calibrated as closely as possible, no DEXA machines are entirely the same.

  • I moved further away, may I go to the closest clinic I currently live closer to?

    We recommend, if possible, to go to the same clinic that you've previously had your scan. We calibrated our machines the same way to ensure consistency throughout our clinics.

  • What does the scan tell me?

    The scanner measures the grams of lean tissue, fat and bone in your body while producing an x-ray type image of your body. The technologists use this image to measure the fat and lean mass in each of your limbs as well as the torso.

    We can compare lean mass in your arms or legs to check for symmetry, as having one limb with greater lean mass than the other can predispose you to injury. We can also check the percent fat of your abdomen to ensure that it is equal to or less than your total body fat. Carrying excess fat in the abdominal region is associated with increased risk of heart disease, diabetes and some cancers.

    The scan is not diagnostic for arthritic changes, fractures or tumors - it is not the same as an x-ray that you would have taken of a broken bone.

  • What is the difference between a DEXA body composition scan and a DEXA bone density scan?

    While both scans utilize DEXA technology, the Body Composition Scan primarily evaluates an individual's physique, focusing on factors such as body fat percentage, muscle distribution, and overall skeletal health to provide insights into personalized wellness. In contrast, the Bone Density Scan precisely targets bone mineral density in specific regions like the back and hips. By assessing bone health, emphasizing spine and hip density, and evaluating fracture risk, it takes a proactive approach to overall skeletal well-being, contributing significantly to musculoskeletal health.

  • What are essential fats?

    Essential fats are fats located in areas such as inside bone marrow and brain fat (omega-3, omega-6).

  • My gym already offers body composition testing. What’s different about your test?

    A DEXA body composition scan is the gold standard in body fat testing. Skinfolds (calipers) and bioelectrical impedance, the tests commonly used in gyms, provide less accurate and less detailed information. We can provide you with the most accurate assessment of your body composition available.

  • Isn’t under water weighing (hydrodensitometry) the gold standard in body mass measurement?

    While underwater weighing (UWW) was considered the most accurate method to assess percent body fat in the past, researchers, elite athletes and medical specialists have been using DEXA for more than 15 years. DEXA is a three compartment model, accounting for bone mass, lean mass and fat mass while UWW can only differentiate fat and non-fat tissue. Also, to obtain accurate values in UWW a subject’s residual lung volume must be measured. UWW requires a subject to sit very still on a scale while submersed underwater and to have expelled all the air form their lungs. The process is repeated three to ten times and the values are averaged. You can see why most clients prefer a DEXA scan over UWW measurements.

  • How soon can I expect to see results from my dietary/fitness efforts?

    As everyone’s starting point is different and their training/diet changes can vary there is no ideal time for remeasurement for everyone. It is usual to wait from between 3 and 6 months between scans to see meaningful results. If in doubt about when it’s time to be retested, contact us and tell us about your fitness/dietary changes and we'll help you decide when to get retested.

  • Are the x-rays from a DEXA scan harmful?

    In small doses, there are no known negative side effects from x-rays. The radiation exposure in DEXA is one of the lowest for medical tests. If you have any concerns regarding the radiation exposure, please talk with the technologist before proceeding with your scan.

  • If I have a metal plate in my head (leg, arm, etc), can I still have a bodycomp scan?

    Yes. While we ask our clients to be free of metal for the scan, any metal that is non-removable will be consistent from scan to scan and will not greatly influence the results. Unlike an MRI where metal objects can interact with the scan process, the x-ray beams used in DEXA will be blocked by the metal object and so surrounding tissue will inaccurately be classified as bone, but it will be consistent from scan to scan.

  • Can a total body scan tell me my fracture risk?

    While we get a value for the total bone mass in the body from a total body scan, it is not the ideal way of assessing fracture risk. Bodycomp Imaging offers bone density screening, where the hip and the spine are imaged in detail to assess your fracture risk. If you are interested in fracture assessment then contact us to discuss a bone density screening test.

  • How long does a scan take?

    A total body scan takes 7 minutes. While lying on the padded bed surface, the scanner arm makes a series of 7 passes over your body. The whole body image will be processed upon completion and your printouts will be provided to you at the time of your appointment. We book 45 minutes per client to allow for time to discuss the values. (Note: when scans are done in group format, the time per booking and the time to discuss the results will vary.)

  • Who is this type of scan for?

    While some of our clients are elite athletes and use our scan to tweak their training routine, the majority of our clients are average people. Some come to us for a baseline scan before embarking on a weight loss plan and then have follow-ups every three months to monitor their progress. Significant weight loss will usually result in some loss of lean tissue, but minimizing the amount of lean tissue lost and maximizing the amount of fat loss is ideal. Lean tissue is metabolically more active than fat so having a greater lean to fat ratio will result in an increased metabolic rate.

  • How accurate are the measurements produced by the bodycomp process?

    The DEXA total body scan is accurate to 300 grams. The fat and lean components are accurate to 500 grams. A whole body scan percent fat value has about a 98.5 percent accuracy.

  • How does it work?

    Bodycomp Scan - Two distinct x-ray energies pass through the tissues of the body and are blocked or attenuated relative to the density of the tissues they are penetrating. This allows the scanner to generate a map of the lean, fat and bone mineral content per pixel.

    Bone Density Scan - With an apparatus to help position the legs for scanning, the scanner scans in more detail at the hip(s) and lumbar spine areas.

    NeuroCatch© Brain Scan - With contact gel and Swim-Like Cap with receptors, your brain activity is tracked by your responsiveness to certain questions.

  • Are there any height or weight restrictions to the scanner?

    The DEXA scan table has a weight limit of 450lbs. Unfortunately we are unable to scan clients who weigh more than this. The table top also has a length limit of 6’5”. In clients taller than 6’5” a portion of their head or feet will not be included in the scan area. However, these clients can still be scanned with good accuracy.

  • What should I wear to be scanned?

    Please wear casual workout attire without zippers, studs, or snaps for the scan. We recommend removing watches and jewelry before the scan. For clients with metal on their clothing, we offer clean hospital-style scrubs to change into

  • What do you compare my results to?

    We analyze your percentage of body fat in comparison to data from the American College of Sports Medicine, providing classifications such as too little fat, fitness, healthy, or obese. These classifications aim to indicate potential health risks associated with the quantity of body fat. We encourage clients to utilize their scan data for monitoring progress. Comparing a baseline scan with one taken three months later allows clients to assess the effectiveness of their workout and/or diet routines by observing changes in lean and fat tissue. It's important to highlight that even a small reduction in percentage of body fat can yield significant health benefits, especially for individuals in the obese category.

  • When do I receive the results from the scan?

    Upon the completion of your scan, results are swiftly accessible on the technologists' computer. They will guide you through the findings and explain each page. For an even more convenient experience, if you have an account set up on the Jevitty App and the technologist uploads your report, you can promptly view and access the results within the application. In cases where you don't have a smartphone or require a digital copy, a secure link will be provided for delivery to your designated email address.

    While a secure link will be provided for email delivery, it's important to note that, despite our efforts, Bodycomp Imaging cannot offer absolute assurance against potential cybersecurity risks such as hacking or phishing. Bodycomp Imaging is not liable for any issues arising from these risks.

    At peek capacities, your report may or may not be uploaded right away onto our system. Experience may vary, depending on the model and operating system of your phone.

  • Are your services covered by insurance plans?

    We are not covered by MSP insurance. The extent of coverage varies significantly among different healthcare plans. To ascertain whether your plan covers any or all of the scan fee, please check with your plan holder.

  • What forms of payment do you accept?

    We accept VISA, Mastercard and American Express.

  • Do you guys do MRIs? How about Ultrasound?

    Unfortunately, no, we do not offer MRIs, nor do we offer Ultrasound.

  • I bought two packages and three packages, can I share them with friends or family?

    Unfortunately, only four packages can be shared with friends and family members.

  • Will my packages expire?

    Yes, there is a time limitation to these packages. For the two and three packs, they expire in 18 months. For the four packs, they expire in 2 years.

  • I see multiple promotions going on occasionally, may I combine them?

    Unfortunately, we do not combine discounts. We can only provide one discount per appointment.

  • What is your no show policy?

    If you do not show up. You will be charged for the appointment you did not show up for.

  • What is your cancellation policy?

    Our cancellation policy is as follows:

    • A cancellation fee of 100% applies for cancellations made less than 12 hours in advance, or in case of no-show.
    • A cancellation fee of 50% applies for cancellations made less than 24 hours in advance.
    • No cancellation fee applies for cancellations made 24 or more hours in advance.
  • I am getting a 500 Error when I log-in on bodycomp.jevitty.com/login, help.

    Unfortunately, we no longer use the old web portal to manage reports.

  • I don't see my scans on my application. What do I do?

    There are multiple possilities on why this is the case.

    • E-mail not Linking up: there may be a typo from our servers
    • Different E-mail from Account: please use the same e-mail you provided our technologists
    • Late upload: during peak times, our technologists may not have uploaded your reports yet
    • Expired Account: your subscription may have expired, you may need to subscribe

    For support please contact: support@jevitty.com

  • I downloaded the app, how do I use the app to access my report?

    Please see the attached PDF.

  • I entered "SCAN6" and it says I only have a month of trial?

    The notifications are default currently and it will always show a month. However; good news is you will get your 6 months offer with SCAN6. Jevitty will not ask for payment nor sign-up for you.

  • The Jevitty App is not what I am looking for, how do I cancel my subscription?

    We are sorry to hear that, we strive to do our best and we will continue on improving the application. For your subscription, they are handled through the App Store or the Google Play Store. You can follow the instructions here to unsubscribe from the stores: iOS Here & Android Here. You can also use the tutorial from Apple's official site here. And Google's official site here.

    Note: Apple is the company that makes iPhones and it runs iOS. Whereas Google is the company that makes the Pixel phones and licenses its operating system Android to other phone manufactures. Both Apple and Google handle the subscription services. Therefore all applications including Jevitty App subscriptions are handled through Apple and Google, not Bodycomp nor Jevitty members. If you have struggled to unsubscribe from the application, please contact Google Play Store for Android Help and Apple App Store for iOS help. Bodycomp and Jevitty is not responsible for refunding forgotten subscriptions nor unsubscribing your subscription as we do not access to your phone nor do we have the ability or authority to edit/cancel subscriptions for you.